ACCOUNT NUMBER: In most cases, your account number will remain the same. If your account number is changing, we have already reached out to you to help with this transaction.

ONLINE BANKING: If you access your loan account in Online Banking today, this account will automatically transfer over to CSB’s Online Banking.

If you use checks today to access your home equity line of credit and as your account number is likely staying the same, you may continue to use your Melrose Bank checks. Once out of your current checks, please call our Contact Center at 888.418.5626.

AUTOMATIC PAYMENTS/TRANSFERS: If you have automatic payments set up to Melrose Bank, you do not need to take any action here. Those automatic payments will automatically re-route to CSB.

ELECTRONIC PAYMENTS: If you have payments set up that are coming from another financial institution to pay your loan, you will need to provide that institution with CSB’s payment info by October 1, 2020 or before your next loan payment due date that occurs after October 1, 2020.

MAILING PAYMENTS: Should you choose to pay by mail, please mail your payments to:

PO Box 984002

Boston MA 02298-4002

REAL ESTATE TAX PAYMENTS FROM YOUR LOAN: Your real estate taxes that are held in escrow today with Melrose Bank will continue to be held in escrow and paid out appropriately by CSB.

If you have an overdraft line of credit with Melrose Bank, your statement will now be combined with your checking account statement.